Returns

It is of the highest importance to us that you love your order. Anyhow, it's possible you might want to return an item for any given reason. The items must be returned unopened and in the original package. You can exchange it or return it by taking the following steps:

Send us a mail at info@isu-antwerp.com within 14 days after the day of delivery.

Explain what you would like to do with the items that you have received and please also mention your order number. For returns, send back your order to us (on your expense), and we will send you the new item(s) back for free. Shipping address: ISU Antwerp - Kasteelpleinstraat 58, 2000 Antwerpen.

The original shipping costs are not included in case of refund of an order. The items must be returned unopened and in the original package. Items are returned at your own risk. ISU Antwerp is  not responsible for any damage to your package when returning it. It is up to you to prove that the relevant package was sent back to us.